Production takes 3-5 business days, and shipping takes an additional 3-7 business days depending on your location. Rush orders are available upon request—just contact us before placing your order.

We recommend keeping names to 15 characters or less for optimal readability. Longer text can be accommodated—just keep in mind that the font size will be smaller. Our design team ensures everything is properly balanced and centered.

Yes! Just add a note to your order requesting a proof, and we'll email you a digital mockup before production begins. This is especially helpful for bulk orders or if you have specific design preferences.

If you need to make changes, contact us at hello@shelzysdesigns.com as soon as possible. We can accommodate changes if production hasn't started yet. Once production begins, we may not be able to modify your order.

Yes! We offer free standard shipping on all orders over $100. Orders under $100 have a flat rate shipping fee calculated at checkout based on your location.

Yes, we offer rush production for time-sensitive orders. Contact us before placing your order to discuss your deadline, and we'll do our best to accommodate. Rush fees may apply depending on order size and timeline.

Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account on our website or by contacting us with your order number.

Sublimation printing uses heat to infuse ink directly into the bottle's coating, making the design permanent. Unlike vinyl decals that sit on top of the surface and can peel, crack, or fade, sublimation creates a smooth finish that's dishwasher safe and won't deteriorate over time.

Yes! Because we use sublimation printing (not vinyl), your personalized design is completely dishwasher safe. We recommend the top rack for best results, though hand washing extends the life of any drinkware.

We offer bottles in various materials including double-wall vacuum insulated stainless steel (keeps drinks cold 24hrs/hot 12hrs), aluminum, and BPA-free plastic. Check each product page for specific material details.

We offer 30-day postage-paid returns on all orders. Since items are personalized, we can only accept returns for damaged or defective products. If there's any issue with your order, contact us at hello@shelzysdesigns.com and we'll make it right.

If your bottle arrives damaged or defective, email us at hello@shelzysdesigns.com with a photo of the issue. We'll send a replacement at no cost—no need to return the damaged item.

Yes! We offer tiered bulk discounts: 20% off for 25-49 bottles, 25% off for 50-99 bottles, and 30% off for 100+ bottles. Orders of 500+ receive custom pricing. Contact us at hello@shelzysdesigns.com for a quote.

Absolutely! We can add your company logo along with individual employee names. There are no setup fees or minimum design charges. Just email your logo file to hello@shelzysdesigns.com after placing your order.

Most bulk orders ship within 5-7 business days. For orders of 100+ bottles or rush requests, contact us to discuss timeline and ensure we can meet your deadline.